Digital credit purchases
STENLYX credit packs are one-time purchases, not subscriptions. Purchased credits do not expire. Each credit can be used for one successful stencil generation, regardless of preset.
Failed generations
A credit is deducted only after STENLYX receives a successful stencil image from the generation service. A failed generation does not consume a credit. A result that was generated successfully but does not match a customer’s artistic preference is not automatically classified as a technical failure.
Refund requests
Refund requests are reviewed individually. Customers should preferably contact STENLYX within 14 days of purchase and provide the account email, purchase details, and reason for the request.
Submitting a request does not guarantee a refund. STENLYX will consider factors such as whether purchased credits were used, duplicate or incorrect charges, technical errors, suspected fraud, and the circumstances of the request.
Cancelled, failed, or incomplete payments
A checkout that is cancelled, failed, incomplete, expired, or unpaid does not add credits. Credits are added only after the payment provider confirms a successful payment.
Your statutory rights
Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited under applicable consumer-protection law.
How to request help
Refund and billing requests are handled at support@stenlyx.com. This policy remains a draft pending owner and legal review before it becomes effective.